Remote assistance from a Moose technician
For certain settings, a qualified Moose technician can help you from a distance (phone/videocall) and a physical visit is not necessary. With your help, the specialist is able to get you access to the password protected menu of your device. Together, you’ll surf right through.
If it's a mechancial issue or maintenance thing, a snout-to-face is required.
First step: get on the phone/videocall with your dealer.
They will ask you for software (V) /serial (SN) number. Find it by tapping the top edge of the touch screen. Both numbers will appear on screen.
Second step: do the secret handshake
In order for your technician to enter the technical service menu, you have to do some Moose touching. Follow the simple steps below.
1. Steam wand up.
Pull the steam wand gently all the way up until you hear a clicking sound.
No forcing. Hold it there.
2. Pitcher holder down.
Keep the steam wand pulled up.
At the same time, push the pitcher holder down with your hand. Feet would be weird.
3. Hello password.
You can stop pulling up and pushing down now.
On the touch display, a password box appears.
Tap this box with your finger.
4. Enter the code.
Your moose technician has an authenticator app generating a 6-digit password (valid for 30 seconds).
Enter this code on the display.
Press OK.
If you haven’t had enough time to enter the code, no worries. Every 30 seconds the code gets renewed. The technician can give you a new code.
5. There you go.
You now have access to the technical service menu. The Perfect Moose specialist will lead the way and tell you what to do.
Listen carefully, they shall say this only once. Not true… on patient repeat till fixed.