Moosed Asked Questions
like why you shouldn't throw stuff
How to handle the Moose
The Moose holds no mysteries. Check this FAQ page if a question does pop up. If you're a technically trained Moose Ranger, head to the special tech support section.
Basic operation and cleaning. The do's.
The Perfect Moose guides you through every step via simple instructions on screen. All very straightforward. Cleaning included. You’ll probably never read this again.
Basic operation. The don'ts.
Working with the Moose is easy. As in every relationship, there are a few simple things to avoid.
Where can I buy automatic milk steamers for my cafe, bar or chain.
Perfect Moose relies on a global network of Perfect Moose distributors, all trained experts in installing and servicing the Perfect Moose. If you can’t find a dealer in your region or want to become one, contact Team Moose.
Delivery time approximately 6 weeks & depending on local dealer stock. Contact your dealer for pricing in your country or region.
What do I need to install a Perfect Moose.
Some space. Perfect Moose is always 12 cm | 4.7 in wide and 62cm | 24.4 in high. (Epic) Greg’s depth is 35cm | 13.7 in, Jack’s is 49cm | 19.3 in. No extra undercounter space needed. Slimmest steamer in the world.
To install Jack, you need power + water supply + water filter. To install Greg, you need power + suitable espresso machine to connect the boiler. Perfect Moose should always be installed by a qualified technician.
Details on Jack Details on Greg
How do I adjust texture and/or temperature of the microfoam.
Settings for density/texture and temperature are programmed per pitcher. Set them once and microfoam outcome will always be the same. Easily adjustable at any time. Texture and temperature can only be adjusted within the limits of top quality microfoam outcome, no room for error. Option for extra hot/cold for 1 single cycle.
How to refresh the boiler water of Perfect Moose Jack.
Replacing the water in the boiler will take you 6 minutes max. And you're in charge of when to do it.
Where can I find software version and serial number.
Gently tap the top edge of the touch screen with your finger. Both will appear on screen. Software version starts with a V. Serial number starts with SN (also to be found on the silver sticker at the bottom of your device). Use this as a reference when contacting your dealer.
Certificates for the Perfect Moose smart milk steamer
The Perfect Moose passed the following (coffee) bar exams with flying colours: NSF International | USTC | CB | Declaration of Conformity | CAN. Other certifications for Perfect Moose are available on demand.
Why you shouldn't throw stuff at the Moose
We know you've been waiting for it. Here goes.
1. safety and injury prevention
2. respect and courtesy
3. legal consequences
4. adding weight to the pitcher holder
Click here if you want to jog your memory on that last one.