Hotel coffee has changed. Guests who order flat whites, oat cappuccinos and properly made lattes at their local specialty coffee shop don't suddenly lower expectations walking into a hotel. Quite the contrary. Coffee is a chance to impress.
Hotel teams have a particularly challenging job. Different shifts. Different skill levels. Breakfast rushes followed by corporate events or wedding receptions…
So how do you serve 24/7 top quality drinks, always ready to impress?
Raising quality without complicating operations
At Kew Green Hotels in the UK, the answer has been to rethink the coffee setup itself. Such a project goes beyond installing a better coffee machine or going for a one-machine-fits-all.
Working with coffee specialists Liquidline, Kew Green looked at where and how coffee is served throughout its hotels and selected equipment accordingly.
Kew Green’s behind-bar coffee set-up
Across their sites, the Kew Green bar crew works with a full-service coffee solution combining a La Spaziale S10 espresso machine, Anfim Luna grider, PUQ Press automatic tamper and the Perfect Moose automatic milk steamer.
A nice example of a clear trend in hospitality: go for a solid professional espresso machine, and automate the repetitive work around it.
Take manual milk steaming off the to-do list
Steaming milk is a big part of the commercial coffee workflow. Think cappuccino and flat white, but also foamy hot cocoa, chai, matcha…
Steaming dairy or plant-based milk manually requires attention, technique and time. And during a busy service, the person steaming can't simultaneously prepare the next drink or look after a guest.
Perfect Moose takes over that part at Kew.
Let the device do the thinking for you
Each type of milk has an ideal steaming temperature and texture for specific drinks. Skilled baristas know, but time is not always there to make it perfect. Furthermore, the person making your cappuccino today may not be the person making it tomorrow.
That matters.
Read more about the science behind steaming plant-based milk.
Enter smart automation
An error-proof milk recipe with the exact required temperature and texture is linked to the smart moose pitcher. Place the pitcher on the Perfect Moose device and real steam does the rest, hands-free.
The result is not just repeatable microfoam. It is an extra pair of hands during service.
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Project and photography: Liquidline
Perfect Moose is supplied and supported in the UK through official Perfect Moose dealer Brew-it Group.
Not in the UK? Find a Perfect Moose Dealer in your country.
